Support
We're here to help
Contact us
For general questions, feedback, or technical issues with Candle Clash, please reach out to:
Hawkins Capital LLC
Use the support channel listed in your purchase receipt, or contact our payment provider Paddle at paddle.net for billing-related inquiries.
Common questions
How do I restore purchases?
If you've previously bought perks or Remove Ads, they are tied to your account. Make sure you're signed in with the same email address. If items are missing, contact Paddle with your order email for assistance.
The game won't load or crashes
Try force-closing the app and reopening it. Make sure your device is running the latest iOS version and that you have a stable internet connection.
How do I request a refund?
We offer a 30-day money-back guarantee. Visit paddle.net and look up your order using the email from checkout to request a refund.
Is this real trading?
No. Candle Clash is a fictional arcade simulation for entertainment and education only. No real money is traded and nothing in the game constitutes financial advice.
Billing & orders
All purchases are processed by our Merchant of Record, Paddle.com. For questions about charges, receipts, invoices, or refunds, please contact Paddle directly through their support portal at paddle.net.