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Refund Policy

Last updated: 7/10/2026

Candle Clash is operated by Hawkins Capital LLC. Purchases are processed by our Merchant of Record, Paddle.com.

30-day money-back guarantee

We offer a 30-day money-back guarantee on all purchases. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

Refunds are processed by our payment provider, Paddle. To request a refund:

  1. Visit paddle.net and look up your order using the email used at checkout.
  2. Open the order and request a refund, or contact Paddle's support from that page.
  3. Alternatively, contact our support team and we will help coordinate the refund with Paddle.

Processing time

Approved refunds are returned to the original payment method. Depending on your bank or card issuer, the funds may take several business days to appear.

Statutory rights

This policy is offered in addition to, and does not limit, any statutory consumer rights you may have under the laws of your country.